This website, www.torrentpharma.co.uk (the "Site") are operated by Torrent
Pharma (UK) Ltd and is registered in England and Wales with company number
07789680 with its registered office being Unit 4, Charlwood Court, County Oak
Way, Crawley, West Sussex. RH11 7XA ("we", "us" and/or "our").
personal data we collect, or that you provide to us, will be processed by us. We
are not responsible for the privacy policies of other websites or applications,
and encourage you read all applicable terms, conditions and privacy policies
when using other websites and applications.
For the purpose of data protection law, we are the data controller. Questions,
data are welcomed and should be addressed to
By using the Site, you agree to us using your data in accordance with this
you do not choose to provide relevant information.
By using our Digital Products, you agree to us collecting and using personal
You have choices about the data we collect. When asked to provide certain
personal information you may decline, but where such is necessary to provide a
service, your use of that service or feature may be restricted as a result.
We will hold your personal information for as long as reasonably necessary for
the relevant purpose.
What information do we collect?
We collect data to operate effectively and provide you the best experiences with
our products. You provide some of this data directly, such as when you create an
account or contact us for support. We get some of it by recording how you
interact with our products by, for example, using technologies like cookies this may collect data about your use of the Site, your device(s) and your
We will collect and process the following data about you (the "Information"):
Information you give us. You may give us information about you by filling in
forms or by corresponding with us by phone, e-mail or otherwise. This
includes information you provide when you contact us and when you report a
problem. The information you give us may include your name, address, e-mail
address, phone number, and preferences.
Information we collect about you. We may automatically collect the following
technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet, screen resolution details, browser
type and version, time zone setting, mobile and network information, browser
plug-in types and versions, operating system, platform and information about
your geographic location; and
information about your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from the Site (including date and time);
pages you viewed or searched for; page response times, download errors,
length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), and methods used to browse away from
the page and any phone number used to call our customer service number.
How do we use your Information?
We may use your information in a number of ways, to personalise and improve the
services we offer, to carry out our obligations, communicate with you, and in
other ways that you agree to.
We may share your information with our group companies, law enforcement
agencies, service providers, partners, and third parties that you agree that we
can share it with.
We may disclose your information in order to comply with applicable laws and as
is reasonably necessary to operate our systems and protect us and our users
We may use your Information:
to communicate with you (including by post, phone, email and/or mobile
messaging), such as to let you know about new products and services where
you have consented for us to do so;
to carry out our obligations arising from any contracts entered into between
you and us and to provide you with the information, products and services
that you request from us;
to create an individual profile for you so that we can understand and
respect your preferences;
for record keeping purposes;
to administer and provide services you request;
to carry out market research so that we can improve the products and service
to improve the quality of our service and security;
in connection with targeting/advertising activities;
to track activity on the Site;
in conjunction with personal data legally obtained from third party sources;
in such way as you may otherwise expressly consent to;
to comply with legal and regulatory requirements; and/or
for any other purpose that we may notify to you from time to time.
You agree that we will share your Information with:
carefully selected third party organisations to carry out certain processing
activities on our behalf where such parties have the necessary protections
in place to comply with applicable data protection law;
any law enforcement agency requesting it once we are reasonably satisfied as
to the circumstances surrounding the request.
We will disclose your Information to third parties:
to protect our rights, property, or safety, our customers, or others. This
includes exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction;
to comply with applicable laws and lawful government requests; and/or
to operate our systems properly or to protect our users and ourselves.
trade or license your Information to others without your express consent.
We have security protocols in place to protect your Information from
unauthorised access, improper use or disclosure, unauthorised modification, and
unlawful destruction or accidental loss. We only allow access to our databases
when necessary, and then under strict guidelines as to what use may be made of
Where we store your Information
We may use service providers to help us run the Site. If we or our service
providers transfer any Information out of the European Economic Area (EEA), it
will only be done with the relevant protection (under UK law) being in place.
Your Rights in relation to your data
You have rights to access, correct, delete your information or to object to or
restrict our processing of it in certain situations. No fee is usually required
to exercise these rights, but we may need certain information from you.
In certain circumstances, you have the right to:
Request access to your personal information. This enables you to receive a
copy of the personal information we hold about you and to check that we are
lawfully processing it.
Request correction of the personal information that we hold about you. This
enables you to have any incomplete or inaccurate information we hold about you
Request erasure of your personal information. This enables you to ask us to
delete or remove personal information where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove
your personal information where you have exercised your right to object to
processing (see below).
Object where we are processing your personal information for direct marketing
purposes or where we are relying on a legitimate interest (or those of a third
party) and there is something about your particular situation which makes you
want to object to processing on this ground. Generally, other than in relation
to marketing, our processing of your personal data is in order to allow us to
provide you a service, so we will be unable to provide the service to you
without processing your personal data
Request the restriction of processing of your personal information. This
enables you to ask us to suspend the processing of personal information about
you, for example if you want us to establish its accuracy or the reason for
No fee is usually required - You will not have to pay a fee to access your
personal information (or to exercise any of the other rights). However, we may
charge a reasonable fee if your request for access is unfounded or excessive.
Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you - We may need to request specific information from you
to help us confirm your identity and ensure your right to access the information
(or to exercise any of your other rights). This is another appropriate security
measure to ensure that personal information is not disclosed to any person who
has no right to receive it.
Privacy laws and practice are constantly developing. Our policies and procedures
are therefore under continual review. We may, from time to time, update our
How to Complain
We endeavour to meet the highest standards when collecting and using personal
information, however if you wish to lodge a complaint as to how we collect and
process your Information please contact
You may also wish to lodge a complaint with the Information Commissioner's
Office, the UK's independent body set up to uphold information rights. You can
find further details as to how to do this at
Unit 4, Charlwood Court, County Oak Way, Crawley, West Sussex. RH11 7XA. United Kingdom